By requesting an estimate or booking a service with Refresh Works, you agree to the following terms.

Refresh Works specializes in:

• Shower and bathtub recaulking

• Bathroom and kitchen caulking

• Grout cleaning and sealing

• Shower and bathtub refresh services

• Minor related repairs where specifically included in the estimate

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Refresh Works does not provide full renovations, plumbing, electrical, structural repairs, waterproofing replacement, or mold remediation.

All work is subject to existing site conditions.

• Quotes are commonly based on customer-provided photos and descriptions.

• Pricing is confirmed based on the visible condition and expected scope of work. If conditions found on site differ significantly from the information provided, any required price or scope changes will be discussed before additional work is completed.

• Additional work is not included unless specifically listed in the estimate or approved by the customer.

• Prices are subject to GST unless otherwise stated.

Caulking replacement and grout cleaning/sealing are maintenance services and do not correct underlying construction, waterproofing, plumbing, structural, or moisture problems.

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Refresh Works is not responsible for:

• Hidden moisture or water damage

• Failed or missing waterproofing

• Structural or fixture movement

• Loose tile, grout, shower bases, tubs, countertops, or fixtures

• Mold or contamination behind finished surfaces

• Existing leaks unrelated to the completed caulking

• Damage or deterioration discovered after old caulking is removed

• If significant underlying damage or moisture concerns are discovered, work may be stopped and further assessment by an appropriate trade may be recommended.

• Surface mold or mildew may be treated during preparation where appropriate.

• Refresh Works does not provide mold testing, mold remediation, or inspection behind walls or finished surfaces.

• Grout cleaning is intended to improve the appearance of existing grout. Some permanent staining, discoloration, mineral buildup, or deterioration may remain after cleaning.

• Grout sealing helps reduce moisture and staining absorption but does not make grout or tile assemblies waterproof.

• New sealant requires adequate curing time before exposure to water.

• Unless otherwise advised, showers, bathtubs, sinks, and other wet areas should not be exposed to water for a minimum of 24 hours after service.

• Damage caused by premature water exposure is not covered under the workmanship warranty.

• Payment is due upon completion unless otherwise agreed in writing.

• Accepted payment methods include e-transfer and credit card.

• Invoices are provided following completion of service.

• Customers are asked to provide at least 4 hours' notice when cancelling or rescheduling an appointment.

• Late cancellations may be subject to a cancellation fee.

• Refresh Works may reschedule appointments when necessary due to illness, weather, delays, or other unforeseen circumstances.

• Customers are responsible for providing safe and reasonable access to the work area.

• Personal belongings should be removed from showers, tubs, countertops, sinks, and surrounding work areas before service.

• Water and power must be available where required to complete the work.

Refresh Works provides a 90-day workmanship warranty on completed caulking installation.

The warranty covers installation-related failures resulting from workmanship.

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The warranty does not cover:

• Structural or fixture movement

• Movement between different building materials

• Existing moisture or waterproofing problems

• Plumbing leaks

• Mold or mildew caused by environmental conditions

• Improper ventilation or ongoing moisture exposure

• Normal wear and tear

• Damage caused by cleaning products, chemicals, abrasion, or misuse

• Damage caused by using the area before the sealant has cured

• Pre-existing damage or hidden conditions

• Warranty service is limited to correcting the affected workmanship where applicable.

• Refresh Works takes reasonable care while completing all services but is not responsible for pre-existing defects, concealed conditions, or failures of surrounding materials or building systems.

• Caulking is a finishing and maintenance product and cannot be guaranteed to prevent water intrusion where an underlying waterproofing, plumbing, structural, or installation problem exists.

• Before-and-after photos may be taken for documentation, quality control, and marketing purposes.

• No customer names, addresses, or identifying personal information will be published without permission.

• Customers may request that project photos not be used for marketing.

• Customer information is used only as required for estimates, communication, scheduling, service, and invoicing.

• Refresh Works does not sell customer information.

• Please refer to the Privacy Policy for additional information.

• These Terms & Conditions are governed by the laws of the Province of Alberta, Canada.

• Refresh Works
  Email: info@refreshworks.ca
  Phone: 587-600-9297
  Edmonton, Alberta